Terms of Service

Acceptance of Terms
By using our website, you agree to comply with these Terms of Service and all applicable laws, including pharmaceutical and healthcare regulations. If you do not agree, you should not use the site.

Use License
You are granted a non-exclusive, non-transferable license to access the website for personal, non-commercial use only. Unauthorized use, including copying, redistributing, or reverse engineering the content, is prohibited.

Prescription Medications & Compounding Services
All medications compounded by Meshkati are prescribed by qualified healthcare professionals, including licensed pharmacists, nurse prescribers, or trained medical doctors. Each prescriber is part of our in-house team and is specially trained in treating hair loss conditions. A valid prescription will be reviewed and verified for safety and appropriateness before compounding begins. We do not outsource any prescription services, ensuring that all prescriptions are handled by our experienced team.

Meshkati follows robust identity verification processes to ensure that prescriptions are issued safely and to the correct person. We comply with the Identity Verification and Authentication Standard for Digital Health and Care Servicesto verify identities across digital healthcare services. Patients must provide contact details for their GP and consent to share prescription details. If a patient does not have a regular prescriber or refuses consent, our prescriber will conduct a risk-based assessment to determine whether it is safe to prescribe. All decisions are documented for regulatory compliance.

Health-Related Disclaimer
The information on this website is for informational purposes only. It is not a substitute for professional medical advice. Always consult with a qualified healthcare provider before starting any new treatment. In case of medical emergencies, contact a healthcare professional immediately.

Limitation of Liability
Meshkati shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of our website, services, or any products, including prescription medications. You are responsible for consulting a healthcare provider before using any medication.

Return and Refund Policy
Due to health and safety regulations, we cannot accept returns on medicines unless they are defective or incorrectly delivered. Please contact us immediately if there is an issue with your order.

Modifications
Meshkati reserves the right to update or modify these Terms at any time. Any changes will be posted on the website with the updated "last modified" date. Continued use of the website after such changes will indicate acceptance of the revised terms.

Governing Law
These Terms are governed by the laws of the United Kingdom, and any disputes will be handled under the exclusive jurisdiction of the UK courts.

Regulatory Compliance
Meshkati operates in full compliance with UK pharmaceutical regulations, including those enforced by the General Pharmaceutical Council (GPhC). We are registered and regulated by relevant UK healthcare authorities to ensure the safety and legality of all compounded medications.

Data Protection
We comply with the Data Protection Act 2018 and GDPR. Personal and health data collected on this site is processed in accordance with our Privacy Policy, which outlines how your data is used, stored, and protected.

Prescription Verification and Consultation
For all medications requiring a prescription, a valid prescription must be verified by our in-house licensed pharmacist before any processing occurs. Additionally, we may require a consultation with a healthcare provider to ensure the compounded medication is appropriate for your specific needs.

Our prescribers proactively share relevant prescription details with other healthcare professionals involved in the patient's care (such as their GP). If a patient does not have a GP or refuses to share information, the prescriber must assess the safety risks before issuing the prescription. If there is any risk of harm or medication misuse, the prescriber may decide not to prescribe, and this decision will be documented.

Age Restrictions
Some products are only available to individuals above a certain age. It is your responsibility to ensure you meet these age requirements before placing an order.

Emergency Health Disclaimer
In the event of a medical emergency, you should seek immediate assistance from a healthcare provider or emergency services. Our services and products are not a substitute for urgent medical care.

Last updated: March 2025